We have enjoyed full integration with our own web pages such that you don't even realize that you are using RK's booking engine. However, that may be more a function of how I work rather than a problem with ReservationKey. I struggle with some of the overall financial reports and find it easier to build what I need in Excel. I cannot imagine how difficult it would be to try to run our business without ReservationKey. The software is easy to use and offers many built-in training tools for new staff. I find the User’s Forum useful, not only for the software but also for new business ideas. The list of reports is extensive and are extremely helpful when making business decisions. I see representative working out similar solutions for other businesses’ unique needs. This need confused other software vendors, while ReservationKey had an easy-to-use solution. While this may seem like a little thing, one of our needs was the ability to mark a reservation as ‘Do Not Move.’ Our loyal customers request their favorite units and trust that we will not disappoint. It is easy to make large or small tweaks to one’s reservation page or pricing without having to pay a programmer. representative is always open to new ideas and works hard to keep improving his software to meet customer’s needs and changes in the market.
He and his team are very customer friendly and responsive.
Reservation keykey how to#
PROSĪs a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. We found ReservationKey through a guest whose daughter was an innkeeper. I spent several years searching for reservation software. We are a small, family-owned, unique property with a loyal clientele. Only this question seems to be a con since it is looking for more words. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business. Never once did we feel we made a wrong choice. Of course the customer service was ready to help setting things up to our liking. The integration into our website and customizable look made it an outstanding choice. We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. In our memory we never needed a problem solved over the phone. Whenever you have question, they get resolved via the "forum", which seems to be a great way to communicate. The customer service of this company is simply outstanding. In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong.
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